We want you to love your purchase! If you're not completely satisfied, you may return eligible items within 14 days of delivery for a refund or exchange.

To qualify for a return:

-Items must be unused, in original condition, and in original packaging.

-A receipt or proof of purchase is required.

-Sale items, gift cards, and custom/personalized products are non-refundable.

To start a return, please contact us at hello@shopboxturtle.com with your order number and reason for return. Customers are responsible for return shipping costs unless the item is defective or we made a mistake with your order.

We reserve the right to refuse returns that do not meet the above conditions.